Terms and Conditions

VELLE — TERMS & CONDITIONS

Last updated: [04/12/25]

Welcome to Velle. By accessing or using our website (vellecollections.store) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

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Introduction

Velle provides access to a curated selection of tech and lifestyle products through our online store. By browsing or making a purchase, you confirm that you understand and accept these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of our website.

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Eligibility

By using our website, you confirm that:

• You have permission from a parent/guardian to make purchases.

You also agree that all information you provide will be accurate and up to date.

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Product Information & Availability

We aim to provide accurate descriptions and images of all products. However:

• Colours, sizes, and materials may vary slightly due to different display screens or manufacturing batches.

• Product availability may change without notice.

• We reserve the right to discontinue or update items at any time.

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Pricing & Payments

• All prices are listed in [USD or ZAR].

• We reserve the right to adjust pricing at any time.

• Payments must be made through approved payment providers at checkout.

• By placing an order, you authorize us (or our payment processor) to charge your payment method.

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Order Processing

Once you place an order:

• You will receive a confirmation email.

• Processing time is typically 1–3 business days.

• Orders may ship in separate packages depending on supplier logistics.

We reserve the right to refuse or cancel orders in cases of:

• Suspected fraud

• Incorrect pricing

• Out-of-stock items

• Incomplete information

If an order is canceled, you will be refunded.

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Shipping & Delivery

By making a purchase, you acknowledge that:

• Delivery typically takes 7–14 business days, depending on your location and the specific product.

• Delivery times may vary due to customs, courier delays, or unforeseen issues.

• You are responsible for providing an accurate shipping address.

We are not responsible for:

• Delays caused by courier services, customs, or natural events.

• Packages marked as “delivered” by the courier but not received.

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Returns & Refunds

Our return and refund rules are outlined in our Return Policy, which forms part of these Terms & Conditions.

You may request a return if:

• You received a defective, damaged, or incorrect item.

• You contact us within 14 days of delivery.

We do not accept returns for:

• Change of mind

• Wrong size or color chosen by the customer

• Items damaged by misuse

Approved refunds are issued back to the original payment method.

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Intellectual Property

All content on this website — including text, images, graphics, logos, and product descriptions — is the property of Velle.

You may not copy, reproduce, or distribute any content without written permission.

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Prohibited Activities

You agree not to:

• Attempt to hack, disrupt, or interfere with our website.

• Misuse our services for unlawful purposes.

• Share false information, fraudulent claims, or abusive content.

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Third-Party Services

Our website may contain links to external sites.

We are not responsible for:

• Their content

• Their privacy practices

• Their actions or services

You use third-party sites at your own risk.

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Limitation of Liability

To the fullest extent permitted by law, Velle is not liable for:

• Delayed shipments

• Lost packages handled by couriers

• Indirect, incidental, or consequential damages

• Issues caused by customer misuse

Your use of our website and products is at your own discretion.

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Changes to These Terms

We may update these Terms & Conditions at any time.

Continued use of our website means you accept the updated terms.

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For support, questions, or order inquiries, please contact us:

📧 vellecollection.store@gmail.com